Contact & FAQ's
FAQ's and contact points for The DUNG
You can reach out to us on all our social platforms (Facebook, Instagram, TikTok), you can also use the support widget in the bottom right of the page.
Alternatively you can use our contact form below or email us:
📨 Email: support@thedung.com.au
📞 Phone: 08 8352 5827
🏬 Mailing Address and Returns: Shop 1A/89 Stanbel Road, Salisbury Plains, SA 5109
ONLINE:
www.thedung.com.au
www.thelostparadiseshop.com.au
IN-STORES:
28 Bank Street, Adelaide
9/19-23 Beach Road, Christies Beach
109 Jetty Road, Glenelg
8/40 Murray Street, Gawler
112 Semaphore Road, Semaphore
The Lost Paradise Shop Salisbury Plains
1A/89 Stanbel Road, Salisbury Plains
The Lost Paradise Shop Hope Valley
2/1198 Grand Junction Road, Hope Valley
Visa, Mastercard, Amex, Afterpay, PayPal, Bank Transfer
You can track your order here.
The Dung operates out of Australia and dispatches orders on a daily basis, excluding weekends. To ensure same-day dispatch, please place your order before 12 pm ACST.
Shipping within Australia:
- Express Shipping: Typically delivered within 2-3 business days.
- Standard Shipping: Delivery time ranges from 5 to 7 business days, excluding remote areas.
Note: These timeframes are estimations and are not guaranteed. Refunds for shipping costs will not be provided in the event of delays caused by third-party carriers like Auspost.
Parcel Details:
We use discreet packaging to maintain the privacy of your parcel.
Tracking:
Upon collection by the courier, a tracking number will be automatically sent to the email you provided. All updates will be communicated through that email. If you don't find the emails in your inbox, please check your spam or junk folder, as certain email providers (e.g., Gmail) may flag them.
For any inquiries, please use the contact form.
Our customers' satisfaction is our number one priority.
Returns are accepted within 30 days, the product must be completely unused with it's original packaging to receive a refund. You cannot post or return a used item.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
To start a return simply use any of our contact points include your name, email, and Order ID and we will help you process your return
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will let you know when they are back in stock!
Simply select a dollar value of your choice, enter the persons email you're sending the eGift Card to, then enter your own email for a receipt, you can customize the message for a personalized touch!
eGift Cards are delivered instantly to your receivers email inbox, alternatively you can schedule a time and date for it to be delivered if you want it to sync up with someone's special day!
If your eGift Card was not received please check yours/there spam folder
Online:
Once you have your eGift Card code found in your email inbox, simply type it into the coupon box at checkout and the value of your eGift Card will be deducted from your order total.
In-Stores:
Once you have your eGift Card code/barcode found in your email inbox, simply quote your code or let our retail assistant scan the barcode and they will redeem it off your order.
All eGift Cards are valid for 3 years or 36 months from the day of purchase.
ONLINE:
www.thedung.com.au
www.thelostparadiseshop.com.au
www.arcadiascience.com.au
IN-STORES:
28 Bank Street, Adelaide
9/19-23 Beach Road, Christies Beach
109 Jetty Road, Glenelg
8/40 Murray Street, Gawler
112 Semaphore Road, Semaphore
The Lost Paradise Shop Salisbury Plains
1A/89 Stanbel Road, Salisbury Plains
The Lost Paradise Shop Hope Valley
2/1198 Grand Junction Road, Hope Valley
Other Information
All our orders are sent in generic packaging making them stealth and discreet.
Our customers' satisfaction is our number one priority.
Returns are accepted within 30 days, the product must be completely unused with it's original packaging to receive a refund. You cannot post or return a used item.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
🏬 Mailing Address and Returns: Shop 1A/89 Stanbel Road, Salisbury Plains, SA 5109
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We guarantee your glassware arrives safe and sound, let us know as soon as possible if your order arrives damaged and we'll replace it.
Breakage claims must be lodged within 48hrs of receiving your order.
Contact us
